I can't thank you enough for making such a wonderful, creative gift basket for my niece, including in it everything I had asked for and more! As I mentioned to you, I was going to send the old traditional FTD flowers and never get to see what my niece would receive. You made this a very enjoyable shopping experience and the photos you sent me were wonderful.
My niece called when she received the basket and I asked was there anything she especially liked - she replied "everything in the basket was special"!
Selecting gifts can sometimes be a cumbersome and trying task - thanx again for making this such a great experience!
"About a year ago, I was mandated to find a supplier to provide our institution with member appreciation gifts. Applegate's Gift Basket turned out to be the perfect solution for us. Jana and her staff make wonderful "baskets", working in some of our corporate items and colors. The staff are full of great ideas and suggestions and our orders are always ready on time. Even when we need something "last minute" or for a very special occasion, they are more than willing to do their very best to accommodate us. Our members who receive these appreciation gifts are always very pleased with them. Applegate's helps make our institution look good."
Emergency Services Credit Union,
I've been away for a bit and when I arrived home and found your card in the mail it was just simply the perfect end to a job well done.
If I were a woman of means and had more relatives that I liked, I'd send a basket a month (hahhahahaha) and will highly recommend your service which by the way is outstanding to anyone who'll listen. You've thought of everything and I take my hat off to any small business who is as thorough and is without question a class act.
I can't thank you enough for your help, the boys were tickled and it was the first present "Like That" they had ever received and it's been my experience that firsts are good. Please extend my thanks to all of Santa's Helpers who contributed to our little cause.
All the best for a Happy and Prosperous New Year
Well, you certainly managed to hit a home run for me. (Here are the recipient's words):
".....the flowers are so gorgeous. I wish you could see them. I am already heady with their scent. Thank-you, as well, for the beautiful thought that accompanied them. They are just a beautiful spring mix (pinks and purples) and suit this green ceramic vase that used to belong to my grandmother."
Thanks so very much and you will be hearing from me again.
First, I wanted to let you know how much I appreciated the time that you spent with me on the telephone in selecting a gift basket for our friends.
The follow up note and picture just re-enforces that you are indeed a class act.
Connie called me and said how truly special the basket was and the little personal touches had told her to take care of herself as well.
(Commenting on a Sympathy Basket)
The (sympathy baskets) look wonderful. I knew I could count on you and have been actively promoting your company, as have those who received your baskets. Your customer service is second to none. Thanks very much and have a great day.
Well, he was blown away Applegates. He called and gushed about how beautiful it was. He told me it was like having Christmas 5 times!!!!
Thank you for the outstanding work. Feel free to use any of this for your own promotion... I will be sending business your way!!!
Sure Shot Promotion
Thanks a million!! Your service is amazing and I will be recommending you to all of my family & friends both in Edmonton and abroad!
Hope you have a spectacular day,
Just wanted to let you know that the basket was absolutely beautiful. Charlene and I couldn't believe all of the hard work that you guys put in to it. Anyway we commend you on a wonderful job and please keep up the wonderful work.
We are sure you make many families happy each day.
You did a fine job. We'll make sure to use your services should the opportunity arrives.
In the meantime, you should send me at least 20 business cards to distribute them among the executives of MSA Canada.
Thank you very much again.
I received a get well basket from Queen Street School this week, which had come from your store. It is the most fantastic basket I have ever seen! I
will certainly keep you folks in mind the next time I have an occasion which would normally call for a fruit basket or flowers. Wow!
I just wanted to thank you for the photos of the fruit basket we
ordered for Jenn and for the thank you note. Your company certainly has a "special touch" and I will highly recommend Applegate's to anyone!
P.S. Jenn loved the fruit basket!
Dale Tumbach Professional
"Your basket was wonderful. My dad doesn't rant, but he came as close to it as he does. My mom on the other hand told me it was beautiful.
I can't thank you enough, or tell you how nice it is, when I'm this far away from a family member, to know that you make it so easy to let them know how much I'm thinking about them.
The biggest compliment I can give you is, if you didn't make these baskets yourself, I would send one to you in thanks for the great job you did.
I will recommend you to anyone I know who is looking for such a special gift. And I will be contacting you in the next couple of days about a gift basket for a much happier occasion, a baby shower. I actually can't wait to use your service again.
Thank you so much."
Nanaimo, British Columbia
"I would like to thank you as it is not often these days that you find someone who really wants to please. The recent basket I ordered for my mother-in-law really cheered her up. I was amazed how you asked me all her likes so you could tailor it to her tastes. You
even found magazines from England when I told you she was English. The
thank you card you sent listing all the items in the basket was also exceptional. I had previously ordered a basket for another friend from a different place and those people never asked me anything, nor did they tell me what they put in the basket.
In a world where customer service is almost dead, I was so delighted to see
how hard you worked to really please the person the basket was intended for.
Thank you so much. I still cannot believe how you went the extra mile. I know now that when I need a very special gift I can count on you to really deliver."
St. Albert, Alberta
Hi to all at Applegate's:
I would like to thank you for the most beautiful and tasteful fruit/cheese/fun basket I have ever received, ordered by my daughter in Texas.
Apples, huge, shiny, fresh
Oranges the size of grapefruits. Kiwis absolutely delicious. Bananas just at the right ripeness. Pears absolutely to die for.
Chocolate like I have never tasted before. Cookies what a treat. Cheese how did you know my favorites?
Crackers the best of the best.
Teas I can sip very ladylike.
Coffee a new one for me, can hardly wait to try it.
A year's worth of Crossword Puzzles to keep me busy until my next Birthday.
An absolutely gorgeous and reusable basket, wrapped in really fun cellophane and all tied up in beautiful ribbons.
The phone call to ensure that I was home at the time of delivery was really appreciated.
The delivery man was pleasant and friendly, even wished me a Happy Birthday.
I will put the picture of the Birthday Gift Basket on my website and link it right back to Applegate's.
Thank you once again for the wonderful service.
Anna M. Hefele
Thank you for your wonderful attention to detail! Looking forward to using
your service in the future.
(In response to a New Home Basket done in a Welcome Mat)
Falls Church, Virginia
"I feel so secure knowing that I can tell you about the people I want to send gifts to
and you will put as much time and effort into putting their baskets
together as I would - if not more. It's the personal touch shopping
without having to leave the office."
Shelley-Anne Sanson Fraser,
Thank you so much for creating such a beautiful basket full of goodies. My Mom was thrilled and talked about (it) throughout our conversation. The great-grandchildren enjoyed helping Great Grandma open up the basket and explore the goodies.
I will definitely need your services again in the future."
San Leon, Texas
You know how to take care of people!
I think I will tell my story about dealing with you to our Sales & Customer Service people as an example of what the very best do.
Thank you very much!
Charlotte, North Carolina
"I've been away for a couple of weeks, so I didn't get a chance to let you
know how much my mother loved your basket. She was VERY impressed and was sure
that I must have spent a fortune on it! I will certainly recommend your
business to friends, and plan on using your service again."
Fort Erie, Ontario
"With great gratitude, I thank you very much for fulfilling my order with such a nice and committed way this morning. My friends like the gift so very much.
You've made my day and their days."
You are wonderful! Thank you so much for the pictures and doing such a wonderful job! Rebecca LOVED the basket!
I think she was overwhelmed.
She, and I, intend to purchase more baskets from you in the future. The best thank you I can give you is repeated business and the business of my friends in Edmonton. And it is my pleasure to do so.
Thank you again for all of your help. Your personal touch and gathering all my specific requests are so appreciated!
West Hartford, CONN
"Thanks for your help today; the basket looks great and I know that Marc and his family will love it. I appreciate you going the extra mile today.
I will definitely be dealing with you in the future.
I would also like to add that I showed your email to our VP & COO of
ENMAX Energy Corp. and the Director of Energy Sales & Customer Management
and they were very, very impressed with your Customer Service follow up.
Thanks again, Sheree."
"I'm very grateful for your incredibly speedy and personal service in trying to find the right gift for this occasion.
I had looked at a number of other gift websites, but nothing really caught my eye as being able to convey a personal message, until I saw the Applegate's site. Having been so far away from Edmonton for so many years, I am not familiar with the local businesses anymore. I'm glad to say now that I've found a web service I can rely on, and I will be recommending you to my friends and colleagues both in Canada and overseas. (And the currency converter was helpful too!)"
(Editor Note: Use Applegate's "currency converter" on the HOME page to change CDN funds into your own currency.)
Good Morning Applegates!
I received my receipt and photos of the gift basket for my in-laws yesterday. Thank you so much for the photos, the basket was beautiful. Mona and Al were thrilled with the basket and it went a long way to cheering my mother in-law up. On our next trip to Calgary I will bring the photos along for my Mom and Dad to see (they shared in the cost).
Thanks again and have a great day.
Terry and Tim Schultz
"Thank you very much for your excellent service. I was very pleased that you were able to provide a photo to me instantly so that I able to appreciate what my Dad received today. His co-worker has also e-mailed to let me know the basket was received blushingly by my Dad. She complimented your fine work.
As I am miles from Edmonton, away from friends and family, I will keep your business information on hand and hope to be able to do future business with you.
Once again - my thanks to you for helping me be a part of my Dad's special day from afar. You have an excellent service to offer and an extra special feature by using the internet/e-mail for your long distant clients!"
St. Catherine's, Quebec
IT WAS FANTASTIC! You did a superb job! We had meant to e-mail you sooner but I'm sure you understand what it's like to get busy.
Thank you for a wonderful ice cream basket...we truly appreciate you being able to handle our request in a timely and professional manner. No wonder you've been in
business for so many years.
We'll be using you again, and recommending you to our friends!
Brandon & Deborah Schmid
Thank you very much for the service that you provided. It was exactly what I was looking for. Your concern for customer satisfaction, including the follow-up call letting me know that Beth had been contacted was incredible.
It's the little things that count...and that extra little bit of effort certainly made all the difference in the world!!
Thank you again. Beth and the kids loved the basket.
Thank you very much for your excellent work. I received a call from Sophie at 4:30 am (Tokyo time) and she was squealing with delight. She said everything was absolutely beautiful, that the flowers were gorgeous, and that the delivery man was very kind.
So thank you very much for making all this happen.
I am 100% delighted with the results and will definitely pass on the word.
Again, many thanks.
I just wanted you to know that my girlfriend loved the balloon basket you made up for her. It arrived just in time.
What a great idea to include the doggie - that's what she talked about the most and said his eyes were just like her own "Dodger's".
Thanks so much - GREAT SERVICE!
Vancouver, British Columbia
Please feel free to add my comments - I am quite serious - I think you have created an amazing, creative basket and feel quite confident that it will be well received - I especially like the extra touch of the stars & film to fit with our business - and considering at the end of the day yesterday I was just grabbing at straws to find someone to do it for me, I
couldn't be more pleased."
Famous Players Theatres
"I just wanted to take a minute to thank you for the very professional service - a list of ingredients and a picture - I have never heard of such a thorough, service-oriented approach.
Please tell me you can deliver anywhere in Canada??
I will be a big promoter!"
Manager, Corporate Communications & Investor Relations
BIONICHE LIFE SCIENCES INC.
Thank you for your outstanding effort on the "mountain" gift baskets you prepared for Labatt's recent management retreat.
They were received very positively.....
"....all the items were appealing and tasty"!
I appreciate your enthusiasm and the attention to detail that goes into every basket -- no matter what the theme.
I just wanted to write you to tell you how pleased I was to see your business card on a beautiful basket we received today at the company I work at.
Have a wonderful Christmas,
Wow, you guys are great! - thanks so much and I've already had two people ask me who I got to deliver a basket for my dad, so I referred them to you.
There are quite a few people in the NWT who have relatives and friends regularly admitted to Edmonton hospitals. It would be a good, albeit small, niche market for you.
Just arrived back in town - thanks for the picture. The arrangement looks lovely and nice and cheerful - just what we wanted.!!
Thanks, again, for your wonderful and personal service.
(Always glad to hear from you, Patti. Thanks again.)
Thank you so much for the wonderful job you did on my dad's Father's Day basket. It's difficult enough to shop half a country away, but you were
extremely helpful and the job you did was so much more than I expected.
It was a truly wonderful basket and somehow you managed to tailor it perfectly for the kind of guy he is.
Needless to say, he's still talking about it. The rubber ducky was the perfect touch!
Again, thanks so very much and I'll be sure to recommend you to everyone I know...too few places show the enthusiasm and attentiveness you did and it's easy to tell that you truly enjoy your work.
Thank you so much for the Beautiful basket you sent to Mum. The delivery was very quick. I called aprox. 10:00 a.m. and Mum received it by 4:00
p.m. that afternoon. We called Mum that evening and she was ecstatic. She couldn't stop talking about it, all the diabetic goodies, the cats, one wooden and one stuffed, the crossword puzzle book, the balloon, even the wrapping and the ribbons. "A beautiful purple bow that matches my purple cast." I would especially like to thank Ashley, for all the personal
attention to detail (thanks for the Adams Peanut Butter) and great
service. I was planning on sending flowers, just started surfing the net, I'm so pleased I came across your site and Mum is too!
I am absolutely thrilled with the gifts and the wonderful blessing that I came across your company and the fact that you would take your valuable time to email all of it truly blows my mind! I printed it off and will keep it. It's fun to see exactly what she'll see tonight.
The basket and balloons are exquisite. I am overjoyed by the care and love that was put into this gift and I have you to thank. Rebecca is all alone there and this will make her feel so loved.
Thank you for making me look like a hero. That's the best customer service anyone could hope for.
My only question now is, what will I ever do when I need a gift basket for someone here? I am hooked on Applegate's that is for sure!
This is a bit late in getting to you. (I have had it on my mind to write for awhile.)
I just wanted to thank you very much for the pictures of the basket that you prepared for our uncle Gordon earlier this month. The one with the western theme, with the cowboy figurine in it. It was perfect for him. And he was delighted.
Thanks again. We will be back to make baskets with you again.
(Thanks, Dianne. We love making special efforts for the older crowd. So glad Uncle Gordon was pleased!)
Thank you so very much for making my dad's birthday special! He was really pleased and touched by the breakfast idea! Dad told me that your design looked fantastic. He was very pleased with the color code. Thank you so much for adding some extra balloons.
I am so impressed with your service, on such short notice but you weren't phased at all.
It is clear that you really love your job and really care about every item you put together and every customer you serve.
After talking to you on Tuesday I spent the whole night telling everyone how much I want to get back to Canada as the people are so lovely. You just don't get treated like that in the U.K.
Thanks again! Sarah
(You were a delight to work with, Sarah! Thank You!!!!)
I spoke to my cousin that you had done the basket for and she just loved it!
Thank you so much for taking care of that for me.
Her children also raved about the maple syrup lollipops--so thank you for that recommendation!
Thanks for exceeding my expectation!
(And our thanks to you, Shannon, for your kind words.)
I just wanted to take a minute to thank you for the wonderful basket that was waiting in our room at the Mayfield Inn when we arrived on Friday for the Easter weekend. It was a big hit and was thoroughly enjoyed by all. In fact, we're still enjoying it!
Again, many thanks and best wishes,
Dr. George Burns
(Thank you for your feedback. We are so glad to know you were pleased.)
I was attracted to Applegates wonderful customized gift baskets due to the superb personal touch and genuine care for my satisfaction.
Applegates is that rare quality service that stands out among the sea of "one size fits all" gift basket businesses. You can probably find cheaper, but you can't find better! My Dad deserves it.
F. Byron Topp
Halifax, Nova Scotia
PS Everything was great. In fact he was quite puzzled as to how I found a place selling baskets with all the contents he liked. I think he had it half eaten the same day. I was very satisfied. Thanks and please use my comments on your web site.
(Thanks Byron...and we look forward to assisting you again. And thanks again for all the advice for vacationing in your province. Very helpful.)
Good morning, Ladies,
Just to let you know, he loved the basket, especially the maple cookies. There was plenty to share with his co-workers and I think he was cheered up to the degree one can be cheer up after one's lost a companion, as he had. Again, thank you both so much for your kindness and attention to detail. Your efforts are much appreciated.
Linda Ensley, MBA
(Thanks Linda. You were a great pleas
I contacted you Dec.16 looking to have a sympathy basket made up and delivered within a couple days.
Even though you were already very busy with orders for the holiday season, you and your staff promptly designed and delivered the basket.
Then a few days later I received a card in the mail from you which included pictures of the basket you created. What a wonderful looking basket! I had given you a few ideas of what to include and with the pictures I was happy to see the extras you added to it.
Most people who arrange to have something sent out never actually see the end result and never know exactly what was sent. What personal service from your company sending out pictures of the final product.
I would like to thank you for taking care of my request as quickly and professionally as you did, as well as the follow up of the pictures and thank you card.
I will definitely be recommending your company to other people requiring this kind of service.
Sulzer Metco (Canada) Inc.
(Thank you, Shauna, both for your kind words and the extra effort you took to write this note. We greatly appreciate it.)
Hi ya Jana & Staff,
You've heard it a million times, and here comes one more......
What service !! In this high speed world, it's nice to know there are people out there who remember to look back.
As a customer, it is great to find an awesome selection of products and the gift of personalization. We feel confident we've sent the right basket to our loved one.
We get the reward of the 'thank you' phone call from our loved one, once the basket is received. And with a product from Applegate's they are sure to rave about the contents, presentation, and personal touches.
Applegate's gets paid, we get the thank-yous.
Then the touch of class comes; the reminder that it's not the receiver of a gift that is special, it is also the sender.
I just received your personal note, with 'construction' photos. All those feelings came rushing back; my excitement for Mom's surprise, the anticipation of her receiving it, the ecstatic call upon receipt, and the
warm n' fuzzies the day after.
You are a very special group of people.
(Thank you, Cindy. Some days we feel like our efforts don't make any difference to anybody. Thank you for the reminder that people still like to be treated with care, respect, and affection.)
Jana and Staff,
I recently ordered a Welcome basket for one of our associates who moved to the Edmonton area. I found your company on the Internet and was immediately impressed with your suggestions as well as accommodating my request for movie passes to be included in the basket.
I was most impressed when I received a thank you card from you, including pictures of the contents and finished basket. What a nice touch!
I'm looking forward to doing business with you again.
Senior Executive Assistant
Equitable Life of Canada
Equitable Life of Canada Waterloo, Ont
Received your pictures of the basket that went to our client. The Town Council was very pleased with the basket and I understand that the client was thrilled with it.
Thank you again for your assistance and for completely fulfilling our "special needs".
We look forward to doing business with you again.
Excellent customer service!
Able to do orders over the phone and send magnificent baskets-SIGHT UNSEEN!
Extremely Creative! Best Gift basket/balloon/flowers I've ever found! Would highly recommend for any gift giving occasion
Just a short note to thank you for your note and the pictures of the gift baskets you put together for my family and friends recently. You won't be surprised to hear that they absolutely loved the gift baskets - my mom is still talking about them.
I'll be sure to pass on your name to our friends - nice, friendly service is tough to find nowadays but I found it with you and your company so you'll surely hear from me again.
(THANKS, Howie. You were a pleasure to deal with, too! We laughed out loud when we realized that we actually had a real Brad Pitt film in the store...we thought it was just a junk reel. So, it went with your card perfectly.
Note: Howie sent a congratulatory basket to his Dad for winning a Film Industry award, while Brad Pitt was in Edmonton. We use real film cells to theme our baskets. We almost died when we recognized Dreamworks Pictures...and Brad Pitt on the cells AFTER we had chopped up the film.)
Howard J. Sniderman Barristers & Solicitors
Just a couple of things -
First thank you so much for the pictures of the Diaper Cake it arrived yesterday in the mail.
Secondly I have to tell you Lisa was thrilled. She had left me such a wonderful phone message and then I saw her yesterday and she was still very excited about the Diaper Cake.
She hasn't even opened it yet because she doesn't want to spoil it and she has taken many pictures of it herself. I told her open it and enjoy it but she just hates to take it apart.
So again thanks for the beautiful job and the awesome service! Have a great day.
(Thanks Sharon. The Diaper Cakes are just so cute! We use disposable diapers to make the "cake" and then decorate with gift items, ribbons and flowers. Makes a fabulous shower gift!)
Thank you for the awesome gift baskets that we purchased for our parents for Christmas.
I appreciate the thoughtfulness that went into the gift baskets. Our parents were absolutely delighted to receive them and this is the only way to go!
Staff was very accommodating and one of the few shops that offered great customer service, somewhat of a rarity in today's world.
(We appreciate your graciousness and the time you took to drop us this note. Our mandate is to promise less and deliver more...glad we succeeded! Best wishes!)
Thank you everyone at Applegate's. This year's baskets were the best!
In the five years of partnering with Applegate's for our Christmas baskets, you have been so wonderful to us. Extremely helpful with our selections, efficient in making and ensuring we have them on time and on budget for Christmas.
Sharon Weyerhaeuser (Edmonton)